Our Client Stories

Bernie moving to Australia from Macau via New Zealand (Aug 2022)

Bernie arrived safely home in Australia. He is doing well and loves his new home. He travelled via New Zealand from Macau as there were still no direct flights from Hong Kong to Melbourne. Ferndale provided excellent service and was extremely professional all the way through. I'm so glad I chose Ferndale to help with Bernie's relocation. Their professionalism was a great relief as it's such a complicated process especially with unpredictable fights. Carmen was fantastic from beginning to end and always answered emails promptly which I really appreciated. She was so helpful and genuinely cared about the animals. I received regular updates and photos of Bernie during his trip which was reassuring. The partner agents in Macau, New Zealand and Australia were also great - the whole team ensured a smooth and successful trip from door to door. I'm really impressed with Ferndale and definitely recommend them for anyone wanting to relocate their pet.