Our Client Stories

Moving our dog Loki, from Canada to Hong Kong (October 2019)

We have recently used Ferndale Kennels & Cattery's service to relocate our beloved Loki, a Chow Chow from Toronto, Canada to Hong Kong.

Before contacting Ferndale, I was rather frustrated with various responses that airlines gave me, specifically due to their restrictions on transporting a short-nose breed. Upon looking for various services, I found that Ferndale was able to provide me with the most confidence in regards to handling everything making this a minimal stress experience for me and my wife. They were able to respond to my many questions and concerns in a hasty manner, and was able to provide various advice in terms of procedures to us as well. Although we were very nervous in flying Loki out that day, Ferndale and their crew were able to give us assurance and updates throughout the whole process to somewhat ease our nervousness. No delays were present and she was driven right to my doorsteps in HK at the exact time frame that they provided us with.

My wife and I would very much like to thank the staff a Ferndale Kennels & Cattery, along with their Canadian partner as well for this originally nerve wrecking experience to a smooth relocation. Would definitely recommend this service for any pet owners looking to relocate, especially over long haul flights!

Thank you again!!   ~Raymond

loki relocation pet to canada