Our Client Stories

Moving our Labrador from Hong Kong to Singapore (March 2020)

I used Ferndale Kennels to ship our Lab, Pancho to Singapore in March 2020. Ferndale reserved the flight and cargo space, advised us on the required tests, handled the import license and health certificate and the clearance process in Singapore. We received all the required permits on the first application. Dr. Murdoch came to our house to give Pancho his final health check and then Ferndale picked Pancho up and boarded him the weekend before our flight. (It was good for both us and him to have Pancho out of the house on our pack-out days). They met us at the airport with Pancho, checked him in and managed his clearance through customs in Singapore and delivery to our home. Ferndale’s service was excellent and efficient, their price was very reasonable and they treated Pancho like family. There was a lot of uncertainty about shipping a dog to Singapore given shifting coronavirus travel restrictions and limited air cargo space; Pancho’s move went off without a hitch. Ferndale made one of the most potentially difficult aspects of our move the easiest. I would recommend them to anyone importing or exporting a dog to or from Hong dong or needing a reliable kennel in HK for boarding.