Our Client Stories

We never imagined ourselves moving away from Hong Kong when we landed there 13 years ago. We …

Thank you so much to Ferndale! Clover, our red toy poodle stayed for 3+ weeks before flying from …

Ferndale have helped us twice, both times with puppies flying from Australia to Hong Kong. Both …

Ferndale looked after the import of our Doberman Kiera and through their clear and prompt …

Ferndale arranged for Lo Fu Jai to travel to Macau using the Hong Kong-Zhuhai-Macao Bridge. From …

I would like to thank Dr. Mathew and the surprise photo we got of Toby as he was settled in the …

Hello Matthew, Thank you so much for your email and for having acted on our behalf, i really …

Dear Carmen, After a night, Pikachu has already gotten use of the new environment. Her intake and …

Hi both Ferndale (and Ricted) teams,

Niku has safely and comfortably arrived at the final …

Dear Christy,

We have finally landed in the UK safe and sound via a private jet service.

I just …

Hi there

I hope this email finds you well

Just wanted to update you about aeva. It’s night and …

Hi all

Just a quick note to say a massive thank you for all of your help to get Dumpling to the UK. …

Dear Carmen and Matthew,

We collected Stavi from PEQ this morning - he was happy to see us and then …

Hi Matthew,

Everything worked out just fine, the officers at Narita were aware of the case thanks …

Dear Dr Matthew and Carmen, Rosie has arrived safely at our house! The London shipping company …

Myself and my partner relocated our 2 Hong Kong rescue dogs to England using Ferndale as our agent. …

“Heartfelt thanks to Carmen and the team at Ferndale Kennels and Cattery for the tireless efforts …

Bernie arrived safely home in Australia. He is doing well and loves his new home. He travelled via …

I moved to Singapore with 2 pet cats, Miki & Simba. The Ferndale team made the process …

Thank you for your help along the way, helping us to try different flights. After many twists and …

We are so happy with the caring and professional services that Ferndale team has provided us. In …

Thanks so much for the Ferndale team, especially Christy! She is very responsive and has the best …

Greetings from the UK! We had a long but smooth journey on Sunday/Monday and Daisy is having a …

My 2 shibas Canis and Cotti finally arrived to Sydney on 1 May 2022! Their flight was originally …

Hi there, Luna has arrived and was in excellent shape. She was very happy to see us. Thanks for all …

Hi there!  Molly is doing great!  We couldn’t be happier having him in Norway.  Was a long …

Thank you so much Ferndale (Christy, Carmen, Dr Matthew) for reuniting Fuji and Kiba with the …

Due to the pandemic, British Airways suspended flights from Hong Kong to the UK. We felt thankful …

Highly recommend Ferndale to anyone who is sending their pets overseas! ShuJai has safely arrived …

My chihuahua (Dicky) and I sort the help of Ferndale for our move from Hong Kong to the UK because …

Nico's flight was cancelled as he was driving to the airport with Ferndale. Luckily the Ferndale …

Hi Carmen and Matthew

Just want to send a big thank you to you and your team. Great job! Tigger …

Hi Carmen, Milo is home with us! We are soooo happy to have him. I can’t believe it’s been 5 …

Hi Christy, Matthew and team, Thank you so much for the support on the pet move! Happy to share …

Hi Matthew Just a quick update. Elliot got to us in Norfolk mid afternoon yesterday. He has been …

Matthew and Team,

Thank you very much! Alfie arrived safely on Saturday night. He is eating, …

Dear Candy,

Simba has been arrived home safely yesterday & he is adapting well within a day …

Dear Matthew, dear Carmen,I would like to thank you very much for the months of support and help …

Moving From: Hong Kong Moving To: Honolulu, Hawai'i, USA Story: It's not easy to move during a …

Hello Matthew & Lily / Carmen,

Just to advise the dogs finally arrived home last night around …

Hi Matthew,

Dogs have safely arrived at their new home and seem to be settling in well. A novelty …

Dear Dr. Murdoch, Carmen, Steve and Your Team,

Thanks for all of your help to arrange for our dog …

Dear Dr Matthew and Carmen

I just wanted to say a very big thank you for all your help in …

We had our Pug puppy Buddy about 3 months when i read it is very difficult for them to fly, it was heavily …

In July 2002 I relocated from Brunei, SE Asia, to the United Kingdom with four dogs; and it was a nerve …

I would to say a big thank you on your arrangements for Bao Bao and Ningo’s travel, they both settled down …

I just wanted to thank you for the smooth process of delivering our dogs overseas to our new home.

Ferndale Kennels provided excellent service that was of high quality and the team were extremely …

I hope you are well. It’s an update of my cats. Although it’s a very unusual long trip for them, all five …

I'm so grateful for all that you've done indeed. It was thankful of you always been there for me.

I just wanted to write and say thank you for the wonderful service that you provided for Rosie ( my Hong Hong …

I would like to thank you for all the help and efforts you guys have put in. My cats have finally arrived …

We just want to say thank you very much for all your hard work, dedication and care over the last few weeks …

Just and update on Dexter and Tai. They are doing well and very happy!

Billy and Fred was safely arrived 🇬🇧 last Fri, and both of them are doing well with the new …

Ferndale Kennels and Cattery have moved our 3 pets both from Switzerland to Hong Kong and back from Hong Kong …

Yuki arrived safe and sound at lunchtime! She has been very bouncy and very inquisitive since arriving!

Bacon is doing good and very happy. You guys are great, all staff are very nice and helpful.

I really appreciate, your communication and how comfortable you have made me and Layla feel throughout the …

We have been using Ferndale twice for my doggies, they were very helpful in quoting the price and handling …

I used Ferndale Kennels to ship our Lab, Pancho to Singapore in March 2020. Ferndale reserved the flight and …

I cannot thank the team at Ferndale Kennels and particularly Carmen our account manager enough for the …

We have recently used Ferndale Kennels & Cattery's service to relocate our beloved Loki, a Chow Chow from …

As Toby is usually a nervous traveller by car, we were concerned how he would respond to a protracted journey …

Thanks again for making the import process to Japan so simple. Coco is settled in her new home and is very …

Carmen and Cathy have helped me to transfer my dog Guinness from HK to SYD. They are really …

Thanks your team for all the effort throughout the process, both Zombie and Monster are happily …

We are pleased to write a letter of recommendation for Ferndale Kennels & Cattery. Our dog Vita …

I was very impressed with our service from start to finish.. The girls arrived in great spirits. …

My husband and I relocated to Hong Kong from Colorado, USA about two weeks ago and I hired Ferndale to help …

Thank you for reaching out and putting our minds at rest. Thank you for all the things you have done for us.

I thought the service was really good. Carmen has been very helpful through it all step by step. I …

Really appreciate the job you do. Provides comfort to pet owners/parents. Assume you can go home now and …

Just to let you know the transporting of our cats, George and Harry went very smoothly. They were ready for …

thank you so much: Milk and I arrived well in Milano from Hong Kong. He was a bit in shock for the long trip, …

Australia agent's were great and updated that he had left Quarantine and was waiting at Melbourne airport, …

We appreciate your professionalism. It is comforting to know that we can count on you for future help. …

Could not fault Carmen and the Ferndale team for boarding and getting our dog back to Australia.

Thanks very much Carmen and team. Moving aboard is stressful enough, I couldn’t have imagined what it’d …

 Henry & Charlie arrived safely at Manchester airport. We collected them with ease and are now …

First of all, I would like to thank you for making sure everything goes well for Harley. We are so glad that …

After we decided to move back to Melbourne for good, and knowing how complex all the procedures required to …

For and on behalf of Mr Chimene for expressing our heartful thanks for your kind follow up & wonderful work …

Thank you all for helping us get Hamish over to Singapore. We did not have much time before we had to leave …

Wanted to drop you a quick line to thank you and all your colleagues for your help with getting Marnie to …

We just wanted to send a big thank you to you, Alan and the Ferndale team for your help to get Sheba safely …

Just wanted to say thank you for your help. A very smooth and efficient process! Pearl is enjoying the sunny …

Finally we have HeHe back! He is doing very well and excited about his new home and town.

Thank you so much for all the arrangements & assistance given, after 2 months we finally settled down (with …

I would like to say thanks to Ferndale Kennels & Cattery for their hassle-free, one-stop expertise service …

I just want to say what a great job Ferndale did with boarding my two cats (including my very nervous …

Stacy-

I just realized that I failed to circle back with you, and more importantly thank you for …

Stacy and her team are highly organised and experienced, genuinely thoughtful and have a real sense …

The team of Ferndale Kennels arranged the move of our two cats from Taiwan to Hong Kong and they …

We cannot thank Stacy, Carmen and Daisy enough for the care they took of Gussie and for the reassurance they …

Ferndale did a fantastic job looking after our dog and two cats when we moved to Canada, both boarding them …

Wanted to say a huge THANK YOU for taking such good care of Stella and Carlsberg for two months, …

Just to let you know that Ciao is doing fine in the Netherlands, while we are still in Hong Kong joining him …

I wanted to say a big thankyou to you and the Ferndale staff for taking such good care of her over the summer …

Hello, Stacy.

Today Bronwie came with over 5 hours delay due to technical problem of aircraft. …

Ferndale went and above and beyond what I expect from a pet importing/exporting company.

They made …

We highly recommend  Ferndale-kennels. Thank you for the great services that you provided in …

thank you so much for all of your help. Both arrived in great shape … or about as good as you …

Many thanks to Ferndale Kennels and Carmen for arranging the transport of my two dogs to Thailand. …

Once again, Ada and I would like to thank you and Ferndale Kennels for looking after Milo whilst we …

We would highly recommend Ferndale Kennel. We have had such an easy, professional and friendly …

I was very very satisfy all your works and appreciate for your help also the staff who transport Blacky from …

I highly recommend the use of Ferndale Kennels and Cattery located in Sai King Park for boarding. …

Just thought I'd let you know that everyone arrived home safe and happy!

Thank you so much for all …

RJ has arrived home safely and settled pretty quickly. Thank you so much for the awesome work. Very …

Lady Topaz Pikake Noell

We adopted Lady Topaz, an English shorthair cat, from the Hong Kong SPCA in …

Lucy is home and purring loudly. She recognised me and was very happy to have a cuddle. She has her …

Just wanted to say a special thank you to Daisy for bending over backwards for us in the summer and looking …

Just wanted to drop you a note to say Thank you so much to you and your staff for the great service you …

Thanks Carmen for taking a good care of my quarantine and immigration process. I couldn't meet my owner …

Long overdue note of thanks for the smooth handling of my dogs on their journey to France.

I would like to thank you for giving loving care for Kanon, that made the whole family happy and relieved …

The babies arrived safely this morning and are now settling in, the little ones are fine. Pixie has found a …

Testimonial from Chris Holloway, owner of George.

We have given George to the care of Ferndale once …

Pebbles has just arrived and we were all so excited to see him, he is so happy and looks ( and smells!) …

The only thing I can say that you are very good and you offer great services either way in the kennels when …

Gemma & Ruby Murray

I just wanted to say thanks for all the arrangements for transporting Gemma …

Just wanted to let you know that Becks has arrived safely and is surprisingly already settled in …

Thank you so much, Ferndale!! Professional, hassle-free and excellent service.

Stacy was extremely professional from the time we met till my pups got in their kennels to go on the long …

We’ve moved countries many times in the last 20 years and have been very lucky to have used Ferndale for …

Dear Daisy and all at Ferndale -

Toshi arrived safely yesterday and he was very calm and relaxed …

JUST A QUICK NOTE TO SAY THANK YOU VERY MUCH FERNDALE FOR MAKING OUR FIRST EVER AEROPLANE JOURNEY …

Dear Stacy and Carmen,

Hope you are both happy and well. Greetings from Bob and Carol, Green Pea, …

"I am very happy with Ferdale Kennels service for the last 6 months. Gotcha was looked after very …

Relocation from Hong Kong to UK.

"Dear Stacy,

Marion and I would like to thank you, also in the …

Hi Stacy, I just wanted to thank yourself, Carmen and all of your staff for the love and care you have given …

"I would like to thank you and your team for looking after Oreo and Cookie and making their time in …

"I wish to thank you and your shipping team for the great job you did moving Obiwan from Hong Kong …

I would not hesitate to use Ferndale again and would certainly recommend them to all my friends.