After we decided to move back to Melbourne for good, and knowing how complex all the procedures required to move our three dogs into Australia. Luckily we found Ferndale Kennels & Cattery to supported and helped us with all of those hard works back in November 2017. They are very friendly and helpful, excellent communication, every document and detail was nicely prepared and done professionally.
From advising us all the requirements, organizing all the appointments with HomeVet and did all the injections and blood sampling at our house, they also preparing and delivering suitable crate to our house, booking flight tickets, meeting all requirements for border control and all the documents was done mostly through email communication. Everything was either delivered to or done in our house, which is really great when moving also with our 7-months old twins daughters.
As our flight was 2 weeks before our dogs departure, and they had to stay in their kennels before their flight, we was very worry about not being there just before their departure. However seeing photos sent by Ferndale during their stays and just before their departure, and with almost 8 months of experience with Ferndale, we know our children are in good hands, so we could focus preparing and getting our new house ready.
After 8 months we initially contacted Ferndale, they finally arrived, reunion with us in our new house in Melbourne. We can’t be more happy that we have chosen Ferndale Kennels & Cattery. Thank you very much for this great adventure for our family.
Mandy- June, 2018