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Key Info for what happens on Arriving in the UK with Pets to LHR (the HARC)

Upon arrival at Heathrow pets are collected from the aircraft and taken directly to the Animal Reception Centre (HARC), As soon as the pets arrive at the HARC, they are taken out of their carriers and put in to the dog kennels or cattery rooms there.
Then, pet and paperwork checks are undertaken by DEFRA State Veterinary Service, and also the HM Revenue & Customs department.
The dogs go into indoor areas with a bed and also access to an external run -so they have space to stretch legs after being in a crate for many hours. Cats go to the cattery and will have a bed and a litter tray, so can escape the confines of the crates. All animals are given food and water. The kennels are heated in the winter so pets will not be cold if the weather is cold outside.
Only government staff can enter the building but they are all animal lovers and very experienced, the care there is to a very high professional standard.
Once the Government staff are happy, pets are released to you or our drivers for collection. The whole clearance process approximately takes 4-7 hrs from the time of flight arrival.
If you are collecting your own pets rather than us arranging delivery, tell the staff the pet’s AWB number, and bring some photo ID. As its a government centre, the only update you may get is once they are ready for collection.
Finding the Animal Reception Centre- it is a yellow brick building with a large “Q” on top of it. There are no public transport to take there so you need a taxi or own vehicle. You can find the location on Google Maps.
Actual address is ARC, Heathrow Airport Beacon Road, Hounslow Middlesex TW6 3JF Tel: +44 (0)208 745 7894