WHAT MAKE US DIFFERENT
British owned and managed, with Customer Service and highest Quality emphasis.
Wealth of experience- IPATA members since 1997 and have shipped thousands of pets.
Decades of relationships with International Pet Relocation Agents overseas.
Our wonderful friends– we work closely with many fantastic Veterinary Surgeons and Clinics in Hong Kong, including but not limited to: Acorn Vets, Animal Medical Centre, Creature Comforts House call practice, Homevet house call, Pets Central Saikung, Sai Kung Animal Hospital, Stanley Vets.
We have our own on-site Kennels, we have 33 individual outdoor kennels for large, medium and small dogs and 30 indoor air-conditioned condos for cats. With the full facilities on-site our Ferndale dedicated pet travel consultants have personal contact with the pets they help to move.
We offer very personalised, professional and caring pet relocation service.
Ferndale has a Veterinary Surgeon Director and so we help ensure there is a professional focus on animal healthcare and safety and “Care-In-The-Air”.
Incredible value for money for the service provided.
THE STAFF AND OWNERS
Ferndale Kennels and Cattery has been running since 1994 .
We specialise in pet export arrangements including all necessary veterinary and government documentation and as such we are uniquely placed to look after your pets travel needs.
Carmen came to us after closing her doggie cafe in 2010 in Wanchai to move to Sai Kung with her family. She has wealth of experience and manages all aspects of the shipping process at Ferndale from the first contact and quote to the happy arrival of each pet in its new country, whether here in Hong Kong or elsewhere in the world. While away from the busy Ferndale office, Carmen enjoys spending time with her husband and young son, and their large four legged family of four dogs and a cat, as well as her love of cooking & cake decorating.
Alan is not only one of our frontline staff that is adored by everyone who meets him, two & four legs, he also ensures our fleet of vehicles are in top condition to transport all our VIP's! His calm demeanour pacifys even the most insecure traveler and makes their trip just that little bit easier. In his spare time he loves to spend time caring for his and our vehicles and driving around! He has been a driver and travel consultant with Ferndale since 2008.
Matthew has been a regular first opinion vet in England and Hong Kong for over 15 years. He's an animal lover and started his professional work with charitable animal work in many international areas including Africa, Spain, Greece, and Guatemala. He has extensive experience in animal care and fully appreciates the anxieties felt by owners relocating with their pets. His compassion and care are second to none.
Lily is a friendly face around the kennels who provides loving care to your four-legged family members while you are away; she assists with some pet imports and exports,and takes pride in maintaining a clean, pet-friendly environment. She loves gardening so is bringing her green fingers touch to the facility also!
Steve joined the team in 2018. Originally from the UK but has lived and worked in many countries but notably in Turkey where previously he worked for many years in the ‘human’ relocation industry. As well as being an animal lover and loves taking photos of all kinds of wildlife, he is a keen ultra-marathon runner and spends his weekends running 100km races where occasionally his pet dog, Eli joins him.
Fran loves craft work and is a keen gardener. She believes in supporting the local community and small business. She always encourages people to make it a hobby to upcycle and be creative! She enjoys making sure the visiting pets have their fun and happy vacation. She has a strong belief that the adorable fur babies parent's should be worry free when their companions are boarding with us- eg when the owners are working on holidays, doing home improvements or preparing their new home.