WHAT MAKE US DIFFERENT
British owned and managed, with Customer Service and highest Quality emphasis.
Wealth of experience- IPATA members since 1997 and have shipped thousands of pets.
Decades of relationships with International Pet Relocation Agents overseas.
Our wonderful friends– we work closely with many fantastic Veterinary Surgeons and Clinics in Hong Kong, including but not limited to: Acorn Vets, Animal Medical Centre, Creature Comforts House call practice, Homevet house call, Pets Central Saikung, Sai Kung Animal Hospital, Stanley Vets.
We have our own on-site Kennels, we have 33 individual outdoor kennels for large, medium and small dogs and 30 indoor air-conditioned condos for cats. With the full facilities on-site our Ferndale dedicated pet travel consultants have personal contact with the pets they help to move.
We offer very personalised, professional and caring pet relocation service.
Ferndale has a Veterinary Surgeon Director and so we help ensure there is a professional focus on animal healthcare and safety and “Care-In-The-Air”.
Incredible value for money for the service provided.
THE STAFF AND OWNERS
Ferndale Kennels and Cattery has been running since 1994 .
We specialise in pet export arrangements including all necessary veterinary and government documentation and as such we are uniquely placed to look after your pets travel needs.
Carmen came to us after closing her doggie cafe in 2010 in Wanchai to move to Sai Kung with her family. She has wealth of experience and manages all aspects of the shipping process at Ferndale from the first contact and quote to the happy arrival of each pet in its new country, whether here in Hong Kong or elsewhere in the world. While away from the busy Ferndale office, Carmen enjoys spending time with her husband and young son, and their large four legged family of four dogs and a cat, as well as her love of cooking & cake decorating.
Alan is not only one of our frontline staff that is adored by everyone who meets him, two & four legs, he also ensures our fleet of vehicles are in top condition to transport all our VIP's! His calm demeanour pacifys even the most insecure traveler and makes their trip just that little bit easier. In his spare time he loves to spend time caring for his and our vehicles and driving around! He has been a driver and travel consultant with Ferndale since 2008.
Matthew has been a regular first opinion vet in England and Hong Kong for over 15 years. He's an animal lover and started his professional work with charitable animal work in many international areas including Africa, Spain, Greece, and Guatemala. He has extensive experience in animal care and fully appreciates the anxieties felt by owners relocating with their pets. His compassion and care are second to none.
Lily is a friendly face around the kennels who provides loving care to your four-legged family members while you are away; she assists with some pet imports and exports,and takes pride in maintaining a clean, pet-friendly environment. She loves gardening so is bringing her green fingers touch to the facility also!
Jenny joined the team in 2018 having just arrived in Hong Kong with her family, dog and cat. She has travelled and lived all over the world, and has been relocating her own pets with the help of companies like Ferndale for the last 20 years from Dubai, London, Malaysia, USA and France. When she is not playing with her four legged family she is spending time with her four busy daughters.
Joe joined the Ferndale team in 2017. Having previously travelled to the UK and New Zealand, Joe not only has some cargo handling and airline industry training and experience but also a veterinary background as a Veterinary Assistant in Hong Kong. She has a great love of all animals, large and small. When not working on the relocation, boarding and caring for our furry friends at Ferndale, Joe spends her free time with her large doberman-cross dog, Erik and her four cats.
I came to Hong Kong in 1972 as a young girl completed my education here and have made Hong Kong my home. Having always had a love of animals I brought lots of waifs and strays home all through my childhood much to my parents dismay! I worked as a veterinary nurse and then practice manager for over 10 years.
it is such a pleasure being able to help ensure pets are not left behind and have the correct documentation to travel. Over 20 years at Ferndale’s I have meet some of the most amazing animals and people! I hold a diploma in Animal Husbandry, am a qualified Pet Nutrition consultant and hold a certificate in Health and Social Care.