Benefits of Using CareTag With Ferndale
When you choose a Ferndale travel package enhanced with CareTag, you’re not just booking our service; you’re unlocking a transparent, traceable, and worry-free journey for your pet. CareTag transforms pet relocation into a fully connected experience, giving you peace of mind every step of the way.
- Monitor your pet’s journey with frequent updates.
- Receive instant alerts during departure, arrival, and stops.
- Access your pet’s travel details instantly using the CareTag system.
- Enjoy secure, encrypted tracking at every stage of the journey.
- Review your pet’s complete travel history with timestamps.
- Stay fully informed from pick-up to drop-off at every stage.
Asia’s First Real-Time Pet Travel Tracking System
CareTag is a smart QR-code system to track your pet’s travel journey with the same precision and convenience as major courier services like FedEx or DHL. Whether your pet is flying across countries or moving locally, CareTag ensures their journey is traceable, transparent, and safe.
By scanning the QR code or entering a unique CareTag ID online, pet owners, airline staff, and animal handlers can instantly access real-time location updates, transport history, travel documentation, and personalized care instructions, all from one platform.
As the first pet relocation company in Asia to introduce a real-time pet travel tracking system, we’re setting new standards in pet safety, transparency, and peace of mind for pet parents around the world.
Peace of mind travels with your pet
With CareTags, you’re never in the dark about your pet’s journey from initial check-in to final delivery. Our advanced tracking system provides location-verified, time-stamped updates at every major checkpoint: pre-departure check-ins, airport transfers, flight segments, customs inspections, and even quarantine holds.
You’ll receive instant text and email alerts with critical updates, including the name of the handler, real-time location, and even photos, so you’re always informed, wherever you are.
Simply scan your pet’s CareTag QR code to access a detailed digital log of their journey. You can review all movements, departures, layovers, and arrivals right from your phone or tablet, anytime.
Best Use Cases for CareTag
Perfect for Complex Pet Travel
CareTag is developed to simplify and safeguard complicated pet journeys, whether you’re relocating internationally, coordinating a cross-border adoption, or managing a multi-stop transfer. With timely GPS updates, live scan alerts, and photo-verified checkpoints, every handoff becomes visible and accountable throughout the trip.
Extends Safety Beyond the Trip
CareTag’s functionality doesn’t stop once your pet reaches its destination. The built-in QR tag acts as a digital safety net. If your pet gets lost, anyone who finds them can scan the tag to access shared contact and medical information. You’ll instantly receive a GPS location alert when the tag is scanned, improving the chances of a fast and safe reunion.
Keeps All Pet Records in One Place
No more scrambling for vaccination papers or medical histories. The CareTag Pet Wallet app securely stores your pet’s critical information, including ID details, travel documents, and emergency contacts, making it easy to share with vets, airlines, or pet care providers at any time.
Smart Reminders for Daily Pet Care
The CareTag also helps with daily pet care by sending reminders for medication, appointments, or health checkups, making it useful even beyond travel or relocation scenarios.
Real-Time Tracking Interface
CareTags makes it incredibly simple to stay informed about your pet’s location and wellbeing in real-time, whether you’re the pet owner, a caregiver, or someone helping a lost animal get home.
- There’s no need to download an app or log in. Anyone can instantly access the pet’s profile and tracking updates by scanning the QR code or entering the unique tracking ID on any device.
- From real-time location updates to a full scan history including time, date, and location, CareTags provides complete transparency at every step. You can see who interacted with your pet, where it happened, and when.
- If your pet has urgent medical needs, CareTags will send immediate alerts to ensure quick action. The mobile-optimized, user-friendly interface makes it easy to view critical information on the go, no matter where you are.
Meet Our Pet Travel Experts
Our dedicated team of pet travel experts brings over 30 years of hands-on knowledge in international and domestic pet journeys. Every team member is trained in animal handling, airline regulations, and international health requirements, so your pet’s journey is safe, smooth, and stress-free. Most importantly, we treat your pet as our own because we understand they’re family.
Dr Matthew Murdoch
Veterinary Surgeon, Director Matthew has been a vet in England and Hong Kong for over 20 years. He's an animal lover and started his professional career with charitable animal work.
Carmen Yick
Shipping Manager Carmen has a wealth of experience since 2013 with Ferndale, and manages all aspects of the export shipping process at Ferndale.
Christy Look
Pet Travel Customer Consultant Christy wanted to get involved in the animal industry, so she joined the pet relocation industry which is also related to her tourism and airline background.CareTag FAQs
Yes, microchips are helpful but limited. They require special scanners and access to pet registry databases, which may not be available or up-to-date, especially in different countries or remote areas. CareTags, on the other hand, work instantly with any smartphone. Anyone who finds your pet can scan the tag to contact you directly and share real-time updates. No database access or special equipment is required.
Tracking is simple and app-free. Just scan the QR code or enter the tag’s tracking ID on any phone, tablet, or computer. You’ll instantly see your pet’s live location (from the last scan), photo, and scan history.
No, CareTags come with lifetime access to all core features. However, you can unlock additional perks like privacy settings, health reminders, and scan alerts with CareTags Plus, available for just $3/month. If you purchase through Ferndale, you’ll receive 3 months of Plus free.
CareTags don’t have built-in GPS or batteries. Instead, when someone finds and scans your pet’s tag, their phone shares the GPS location automatically. This gives you real-time insight into where your pet was last seen without needing a tracker or charging.
CareTags prioritizes your privacy and security by using encrypted QR IDs. You have full control over what contact information is visible to others. If you prefer, the person who finds your pet can share their contact details first, allowing you to decide how much information you want to reveal. This way, your privacy is always protected and fully customizable.
Absolutely! Your pet’s digital profile is fully editable at any time. Through the Pet Wallet dashboard, you can easily add or update contact details, medical alerts, travel documents, and reminders, keeping your pet’s information current and accurate.
