Hi Carmen & Stacy,
Firstly, apologies for the well overdue email, it’s been a very busy past few weeks.
Peter and I flew to Brisbane to receive Donut and to say he was excited to see us was an understatement. The excitement got a bit too much for him and the enclosed photo shows him arriving at my mother’s house. He was exhausted…..
Australia agent’s were great and updated that he had left Quarantine and was waiting at Melbourne airport, they also enclosed a photo which was a very nice touch, particularly as we were quite anxious to see him.
Our family thanks you so much for the efficient and caring service provided to Donut throughout the export process, which in our case was nearly 6 months. You were always available to answer our questions as well as offering suggestions that would make the trip less stressful for him, including giving us his ‘pet carrier’ in advance so he could get used to it before the flight. From the initial contact with Stacy & Carmen through to the Vets and finally the wonderful & caring driver who collected him on the day was nothing but professional. We have commented often during these past weeks that we could not have done the export without the team at Ferndale.
We are more than happy to recommend the services of Ferndale and thanks to all.
All the best,
Annie Fennelly, Peter Van Weerdenburg & Donut. (June 2017)