Ferndale went and above and beyond what I expect from a pet importing/exporting company.
They made shipping my cats back to the U.S. very easy and stress free not only for me but also for my cats. The door to door service saved me a trip to the airport. Lastly, I can’t say enough about Carmen, the representative who helped me through the whole process. She responded back quickly and answered every question and concern I had. She was thorough, informative, and concise. I knew my cats were in good hands. I referred Ferndale to several of my colleagues who are moving back to the U.S. with their pets and If I ever find myself in Hong Kong again I will definitely use Ferndale’s services to ship my cats.
Joshua, Bonnie, Meu-Meu, and Moe-MoeTurner
Hong Kong to USA May 2015